Online support

IONIO uses AnyDesk to support customers remotely with their test systems. AnyDesk is a remote desktop tool that lets one user share their computer with another, regardless of location.

This lets IONIO access another user’s computer to solve a problem without being physically present.

AnyDesk uses 256-bit AES encryption for the connection.

Click the image below to download the current version of IONIO AnyDesk.

Using AnyDesk for IONIO’s online support has the following advantages:

Fast problem resolution: an IONIO technician can access the customer’s computer directly and resolve the issue, without the customer moving the computer to the technician’s location.

Secure connection: AnyDesk uses 256-bit AES encryption, so the customer’s data stays protected during the session.

Efficiency: remote access cuts the time needed to resolve issues, so support is faster.

Convenience: AnyDesk runs on all common operating systems. All you need is the IONIO AnyDesk client from this page.

Cost savings: no physical movement of equipment or technicians is required, which saves time and money on resolving issues.

We can maintain your Windows test system remotely with AnyDesk. To do this, start AnyDesk on your test system, or on the remote PC in the case of a GLP2 with Technology package.

IONIO can then contact you online and provide support quickly.